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Terms of Service

Effective date:
[[OWNER: effective date (set when the reviewed final version is published)]]
Last updated:
[[OWNER: last-updated date (set when the reviewed final version is published)]]

Summary in plain language

  • These terms apply to businesses that use Get Assist.
  • You are responsible for the Pages and accounts you connect, the AI provider you choose, and how you use them with your customers.
  • AI replies can be wrong. You stay responsible for replies sent from your workspace.
  • Your conversation data belongs to you, and you can ask for it to be exported or deleted.

1. Provider and effective date

Get Assist is a business software platform operated independently from Dhaka, Bangladesh. In these terms “we” and “us” mean the operator of Get Assist. These terms take effect on [[OWNER: effective date (set when the reviewed final version is published)]].

2. The service and eligibility

Get Assist helps teams manage customer conversations, coordinate staff, control access, use AI-assisted messaging and review activity in one workspace. Features and their current status are listed on the features page; features marked “coming soon” are not part of the service until they are released.

Get Assist is for businesses and professional users. The person who opens an account must have the legal capacity to enter into a contract on behalf of their business.

3. Accounts

  • Give accurate information when you create an account and keep it up to date.
  • Keep your sign-in details secret. You are responsible for activity under your account.
  • You may invite teammates and give them roles; you are responsible for what they do in your workspace.
  • Tell us straight away at support@getassist.pro if you think your account has been accessed without permission.

4. Your responsibilities and permissions

  • Connect only Pages and accounts you are authorised to manage.
  • Tell your customers how you handle their messages, including that you use Get Assist and AI assistance, as your local law and platform rules require.
  • If you connect your own AI provider, you are responsible for your account with that provider, its costs, and accepting its terms.
  • Make sure the content in your knowledge base is accurate and that you may use it.
  • Comply with the laws that apply to your business and your customer communications.

5. Acceptable use

You must not use Get Assist to:

  • send spam, unsolicited marketing or messages outside the rules Meta sets for messaging;
  • send unlawful, harmful, deceptive, harassing or discriminatory content;
  • collect sensitive data you are not allowed to collect;
  • try to break, overload, reverse-engineer or get around the security of the service;
  • access another workspace’s data, or resell access to the service without our written agreement.

6. Facebook and Instagram integration terms

The Messenger and Instagram integrations rely on Meta’s platforms and are being prepared. They will be offered to eligible customers when the necessary platform access and testing requirements are complete. When you connect a Page or account, you must also follow Meta’s terms and policies, including its rules for business messaging. Meta may change or limit its platforms, which can affect what Get Assist can do. Get Assist is not affiliated with or endorsed by Meta.

You can disconnect at any time inside Get Assist or in your Facebook or Instagram settings. See the Messenger and Instagram integration pages.

7. AI-generated responses and their limits

  • AI replies are generated by the AI provider and model your workspace selects, using your knowledge base and the conversation. They can be incomplete, out of date or wrong.
  • You are responsible for replies sent from your workspace, including automatic ones.
  • Do not rely on AI replies for legal, medical, financial or safety-critical advice to your customers.
  • Hand conversations to a person whenever a customer needs one.

See our AI transparency page for how AI features work.

8. Payment, renewal, cancellation and refunds

Plans, prices, trial terms and refund terms are provided on request at contact@getassist.pro and are confirmed in writing before you pay. Get Assist does not take payment through this website.

9. Availability and maintenance

We work to keep Get Assist running, but we do not promise it will be available without interruption. We may carry out maintenance, and features that depend on Meta or on your AI provider may stop working if those services change, restrict access or are unavailable.

10. Intellectual property

We own Get Assist, its software and its brand. You keep ownership of your content. You give us the permission we need to host, process and display your content only to provide the service to you.

11. Confidentiality and customer data ownership

Your conversation data and knowledge base belong to you. We process them on your instructions as described in our Privacy Policy, and we keep them confidential except where the law requires disclosure. We do not sell your data.

12. Suspension, termination and data export

  • You can stop using Get Assist at any time.
  • We may suspend or close an account that breaks these terms or Meta’s policies, or that puts the service or other users at risk. Where reasonable we will tell you first.
  • You can ask for an export of your data by emailing support@getassist.pro. What we keep after you stop using the service, and for how long, is explained in our Privacy Policy and on the data deletion page.

13. Liability and governing law

To the extent the law allows, we are not liable for indirect or consequential losses, for lost profits or data, or for problems caused by Meta’s platforms, by your AI provider, or by AI replies sent from your workspace. Nothing in these terms limits liability that cannot be limited by law.

Liability cap: [[OWNER: liability cap, after legal review]]

These terms are governed by the laws of Bangladesh. Disputes are subject to the courts of Bangladesh, without limiting any mandatory consumer rights that apply to you.

14. Complaints and disputes

Send complaints in writing to support@getassist.pro, or to privacy@getassist.pro for privacy matters. We will try to resolve any complaint with you first.